Have you handled SR and worked with Oracle for resolution of issues? If yes, h

Have you handled SR and worked with Oracle for resolution of
issues? If yes, how do you assign the priority while raising
a SR?

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Have you handled SR and worked with Oracle for resolution of issues? If yes, how do you assign the..

Answer / shanmukha

First we will login to the My Oracle Support. After that we can see 4 options to raise the SR.
1)Problem(If you write the problem they will respond)
2)Solution
3)More details
4)Contact, If you want to attach any files we attach through attachment files. This is the process to raise the SR.

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Have you handled SR and worked with Oracle for resolution of issues? If yes, how do you assign the..

Answer / guest

it depends either number of users affected or the $ value.

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Have you handled SR and worked with Oracle for resolution of issues? If yes, how do you assign the..

Answer / venkat

First you have to create the SR with oracle, and then you
can call to oracle SR Toll free number and then asked to
change or assigned you SR priority, after they will your SR
priority. (While creating SR, you have to follow the SR
setup it will ask you business impact that you will find
the option for SR priority)

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