Have you handled SR and worked with Oracle for resolution of
issues? If yes, how do you assign the priority while raising
a SR?
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Answer / shanmukha
First we will login to the My Oracle Support. After that we can see 4 options to raise the SR.
1)Problem(If you write the problem they will respond)
2)Solution
3)More details
4)Contact, If you want to attach any files we attach through attachment files. This is the process to raise the SR.
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Answer / guest
it depends either number of users affected or the $ value.
| Is This Answer Correct ? | 0 Yes | 1 No |
Answer / venkat
First you have to create the SR with oracle, and then you
can call to oracle SR Toll free number and then asked to
change or assigned you SR priority, after they will your SR
priority. (While creating SR, you have to follow the SR
setup it will ask you business impact that you will find
the option for SR priority)
| Is This Answer Correct ? | 0 Yes | 2 No |
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