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Have you handled SR and worked with Oracle for resolution of
issues? If yes, how do you assign the priority while raising
a SR?
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Answer Posted / venkat
First you have to create the SR with oracle, and then you
can call to oracle SR Toll free number and then asked to
change or assigned you SR priority, after they will your SR
priority. (While creating SR, you have to follow the SR
setup it will ask you business impact that you will find
the option for SR priority)
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