Answer / paul scholes

Credit memo is used to compensate the customer .

Order < or> delivery <lf> billing <f2>

Now when you have to compensate the customer

Order < g2> - Billing < g2>

Answer / subha

paul

2 things to note
You use RL AS DELIVERY
RE IS NOT FOR BILLING IT IS FOR retrun order that you
create for retrun sales order and need to give appropiate
reson for rejection in the sals order
You dont have to post the material back to MB1C as that is
carried by MM AND PP DEPT
you also need to reverse PGI
and at billing you dont use f2 but use gs as if the amt is
collected or customer is billied then you need to raise
credit invoice

Answer / paul scholes

Order raised , delivery done , billing done,

Now when goods are returned.

Order < Re > ,DELivery < Lr >

When the goods are returned , they are received into a
separate storage location for returns, from there the
rectified goods are returned into main storage location and
then the un rectified goods are returned into scrap storage
location.

Use MB1b for goods postings into various storage locations

Then raise Billing < RE > returns for credit to compensate
the customer.

this is a concise explanation but good enough

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