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Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

please let me know about the versant round...

2508

How is Attrition Calculated ?

IntelNet,

2000

How is Absenteesim Calculated ?

IntelNet,

1950

How is AHT Calculated

IntelNet,

1921

What are your KPI’S / KRA's ?

IntelNet,

2072

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2868

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1859

Define Customer Service & Why is Customer Service important ?

IntelNet,

2086

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1993

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2214

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1832

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2071

What are your Strengths & What are your Weaknesses ?

IntelNet, Wipro,

2046

What are the steps you follow when you appraise an advisor ?

IntelNet,

2039


Post New Call Centre AllOther Questions

Un-Answered Questions { Call Centre AllOther }

for some training is a neccesity and for others it's a luxury comment about the above statement

2474


I want recent question papers. Now am preparing for BPO interview. please send the papers..

3029


Why companies outsource? : bpo

1269


is computer knowledge is must to work for bpos????????//

2358


where you wand to go in your weekend

2408


How describe our city(banglore) in a topic round during the interview time?

2672


speak something about railways?

2515


What would you do if the customer says that it took you long to resolve an issue?

1303


what would a proxy server do?

2295


Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo

1291


2. The physical facilities are visually appealing

2975


If you were given a chance to talk to the president what would you like to ask and why?

2378


Why you left your previous company or why you want top leave your current company.

3488


What is your philosophy in life?

2288


FAVOURITE PASTTIME BET.PRE-BOARD AND BOARD?

2465