you have received excess money from the customer. now you want
to refund the excess money. what is the set up for that?
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Answer / amit pattanaik
In Oracle Apps 11i, 1st create a credit memo against the
customer invoice and apply the credit memo with this
invoice. Then create the customer as a supplier in AP and
create a invoice and do the payment.
In Oracle Apps R12, 1st create 1 Refund activity called
"Customer Refund". Then query the receipt in receipt window,
and click on the apply button, select the "Refund" in apply
to column and click the Refund attribute button. Enter the
required field in the new window, and save the record. As
you save the record "Refund Status" button will visible on
the screen. Click on "Refund Status" button, system
automatically create a AP invoice against the trading partner.
| Is This Answer Correct ? | 30 Yes | 0 No |
R12
Refund can done by using the Receivables activity refund type.
Go to receipt form and apply to activity refund what we created before and save.
New invoice will be created in AP for the same customer name or trading partner
R11
Can be created by adding new supplier with same customer name and add invoice and pay.In AR add credit memo to the same customer and apply with receipt in the application window (Receipt applied with On Account Activity)
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Answer / sr
In 11i create customer as supplier and pay to the supplier.
once pay to the supplier you need to apply credit memo to
the supplier.
| Is This Answer Correct ? | 1 Yes | 2 No |
Answer / shashi
Funds will be received by the Funds Capturing Engine in
Oracale Payments Module and excess amount received from
the customer paid to the customer by the Funds Disbursement
Engine od Oracle Payments?
| Is This Answer Correct ? | 0 Yes | 9 No |
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