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you have received excess money from the customer. now you want
to refund the excess money. what is the set up for that?
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Answer Posted / mahmoud maher
R12
Refund can done by using the Receivables activity refund type.
Go to receipt form and apply to activity refund what we created before and save.
New invoice will be created in AP for the same customer name or trading partner
R11
Can be created by adding new supplier with same customer name and add invoice and pay.In AR add credit memo to the same customer and apply with receipt in the application window (Receipt applied with On Account Activity)
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