Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

0 Answers   IntelNet,

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where u want to be in next 5 years

5 Answers   FirstSource, Mphasis,

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How many rounds of interview are taken in international call center?What are they?

3 Answers   247Customer, FirstSource, IBM,

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how does it help discipline to success ?

2 Answers   DELL, Genpact,

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all question of related to window 2003 server

0 Answers   TATA,

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1 Answers  

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where u visit last time ?

1 Answers   Wipro,

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what is meant by scavange

2 Answers   WNS,

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WHY DO YOU LIKE OUR PRIME MINISTER

0 Answers   Brigade,

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what is insurance

3 Answers  

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how do you feel about those who bend the rules or take a casual attitude about procedure?

1 Answers   Jobstreet,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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