I have completed my graduation in B.A.(Eco) I have 3 - 4
years experiance in staff (Back office). 2 years in office
assistant and 1 year in computer operator. from last 7
months I am doing work as Account assistant. I want to join
call center so please tell me how to face the intervies of
call centers and how should I have present my job profile
to them ?
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In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company.
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