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what are the responbsibilities of quality analyst in call
center
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- Reliance, I also Faced
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Answer / guest
To improve quality score or performance of every caller and
every process. taking proper quality sessions to improve
performance and quality as well. give proper feedback to an
agent.
| Is This Answer Correct ? | 4 Yes | 2 No |
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hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out!
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