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WHAT IS BPO ?
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Answer / guest
it ia a buisness process outsourcing in which we will have
to deal with customers/clients in two way
1.voice process in which one 2 one chat
2. non voice in which we chat our customers/clients through
e-mail or internett.
| Is This Answer Correct ? | 42 Yes | 5 No |
Answer / vikash
Bpo stands for business procrss outsourceing.It has two
process inbond and outbond.Inbond is the process by which
the coustomer clearifies doubt and lodge complaints about
products and servces and Outbond is the process by which we
give a information about products and services.
| Is This Answer Correct ? | 22 Yes | 1 No |
BPO
Bussiness Processing Outsourcing the term itself
indicates using leased employees or hiring outside staff.
These emp generally called temporary employees, temp,
contract employees.
Throughout the past decade this practice has become more
accpeted method for hiring firms to attain the
service of outside workers. This practice has given a good
results to the employer. The outsourcing firms hire
talented and highly skilled employees who fit for the
suitable position.
With the outsourcing process the companies are
getting good profits in terms of productivity,clients
satisfaction.
Mainly banks, health cares, finance related companies are
depending on BPOs.Where the highly skilled persons who were
recruited on that perticular product are giving best
results in the industry.
| Is This Answer Correct ? | 14 Yes | 2 No |
Answer / abhishek shrivastava
Business process outsourcing (BPO) is the act of giving a
third-party the responsibility of running what would
otherwise be an internal system or service. For instance,
an insurance company might outsource their claims
processing program or a bank might outsource their loan
processing system. Other common examples of BPO are call
centres and payroll outsourcing.
Typically, companies that are looking at business process
outsourcing are hoping to achieve cost savings by handing
the work to a third-party that can take advantage of
economies of scale by doing the same work for many
companies. Or perhaps the cost savings can be achieved
because labor costs are lower due to different costs of
living in different countries.
In exchange for the potential cost savings, the company in
question must relinquish control over an aspect of their
business which explains why business process outsourcing is
often reserved for non-critical, non-core type of work.
| Is This Answer Correct ? | 9 Yes | 3 No |
Answer / a
BPO BUSINESS PROCESS OUTSOURCING,IT IS RESPONCIBLE FOR OUT
SOUPCE THE BUSINESS IN THE MARKET
| Is This Answer Correct ? | 4 Yes | 2 No |
Answer / amit sngh
BPO IS A SOURCE BETWEEN THE COMPANY AND ITS
COSTUMER....FROM HERE WE HAVE TO MAKE AND ATTEND THE CALLS
........BPO CONSISTS TWO TYPES INTERNATIONAL AND
DOMESTIC.... IN INTERNATIONAL WE HAVE TO MAKE AND ATTEND THE
CALLS OF OUTSIDE OF INDIA..... AND IN DOMESTIC WE HAVE TO
MAKE AND THE CALLS IN ALL OVER INDIA ........BPO.. HAVE
THREE PROCESSS............. 1:INBOUND:ATTEND THE CALLS
2:OUTBOUND:MAKE THE CALLS
3:BLENDED:MAKE AND ATTEND THE CALLS .....
| Is This Answer Correct ? | 3 Yes | 1 No |
Answer / vikash diwana
A BPO indestry is a working place. where calls are made and
also recived in a great number. A BPO indestry has primary
cantoct with coustmor over telephon in order to from and
encouurage business relationship .
| Is This Answer Correct ? | 0 Yes | 2 No |
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Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? What is the kRA for a team leader in BPO? What are the Core skills needed for Team Lead? What was accomplished as an inbound team lead? What are challenges face by a team leader of a bpo? What are vital Contingency plans a team lead must take car How should a team lead play as a good team player? As a team lead how do you pacify an angry client? How you will resolve if there is problem between your Team member and get work done? Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met. How did you measure your success as a team leader? How is the effectiveness of a team measured by team lead? How important is leadership and communication skill plays part in a team leader role? What is Self-managed team leadership? How must the team leader play the role of learner to benefit a team? What are the Leadership Styles a good team leader must follow? How does a team lead identify performance problems and solve the same among their team members? How can a team lead keep the team organized to meet deadlines or goals? What are the training methodologies a team leader must take to educate a team? What steps must a team lead take to focus the skills of team members to higher authorities? What are the attributes a team leader must look for while selecting members for their team? What steps must a team leader take to motivate the team? Why is people management attribute very important for a team lead? What are the weakest qualities or attributes a team leader should avoid definitely? As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first? What are the communication methods you followed within team and to client ? scenario :- What you will do if the Team members do not like you As a Team Lead how do you deal with the toughest group and get their cooperation? Explain a scenario where you go in Win-Win situation or tell scenario where you provide a solution by which client and your team was Happy. An executive in the team is absconding for 10 days and did not inform his team leader. He text his leader on 11th day that he is unwell but when TL tried calling him back, he did not respond. After 1 week, he came back to office with a medical certificate If conflict arises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people How should a team lead handle a team member who always gives defensive response?
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