What is the difference between Incident and Defect.
Anybody can answer it. Thanks in advance.
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Answer / vijayaprakash.p
To differentiate between this two definition you should
make difference between term incident and defect because,
they appear same according to sentence formation wise but
if you read the definition of term incident and defect you
will be able to make out the difference.
Incident – Any event occurring that requires investigation
Problem = Defect – A flaw in a component or system that can
cause the component or system to fail to perform its
required function.
incident management / problem management is nothing
but "The process of recognizing, investigating, taking
action & disposing of incidents/problem."
I hope this will clear your doubt.
| Is This Answer Correct ? | 23 Yes | 7 No |
Answer / nachiketa
According to "Foundation of Software Testing" by D Graham,Erik Van,Rex,Isabel
Incident= Any event occurring that requires investigation.
Defect= Any flaw in a component/system that can cause a component/system to fail to perform its required functionality.
| Is This Answer Correct ? | 13 Yes | 2 No |
Answer / jon
In ITIL terms an incident is a loss or reduction in service to the customer. This could be that the service isn't working or can't be accessed, has done something wrong or is not performing to the agreed specification.
A defect (or 'problem' in ITIL) is the underlying cause of an incident.
For example if my website crashes whenever a particular page is called then this is a defect (or problem). Each instance of this happening is an incident.
| Is This Answer Correct ? | 6 Yes | 1 No |
Answer / nile
An incident report describes some situation, behavior or
event that occurred during testing that requires further
investigation. (Ref. IEEE 829)
| Is This Answer Correct ? | 5 Yes | 5 No |
Answer / syed ibrahim
Incident is an event that has occurred that causes or may cause an interruption to, or a reduction in, the
quality of that service/use of the product, defect is the cause/root cause for an incident to have occurred.
| Is This Answer Correct ? | 6 Yes | 8 No |
Answer / jithin t panicker
Its can be termed like this;
Incident: When you come accross an application error in a web page (Due to some internal server problem), but you logges a defect, which was addressed by a developer on the next day and commented that its working fine, now you go back and see the same but working fine at that time. This is purely refered as Incident, do remember that provide proper screen shot, video shot or any mean to prove the happenings.
Defect: Is one that def occuring when a functionality is not working properly or as expected.
| Is This Answer Correct ? | 2 Yes | 4 No |
Answer / jlopez
Incident: the 'system' is having problems working as designed
Defect: the 'system' is working as designed but not as intended
| Is This Answer Correct ? | 3 Yes | 7 No |
Answer / aru
Incident - Product delivered to customer and he reported an
issue in the application.
Defect - Issue found during testing phase by QA team and it
was logged.
| Is This Answer Correct ? | 25 Yes | 30 No |
Answer / saff5005
i am guessing plz correct me if i amwrong
i feel incident is unexpected component failure due
defect is as we know deviation from the requirment
| Is This Answer Correct ? | 7 Yes | 12 No |
Answer / swapna
when a work product is delivered to a customer and during
the maintenance pillar if any thing is found wrong that is
registered as an incident
When a work product is delivereda nd during the test phase
if any part goes wrong then it is a defect
| Is This Answer Correct ? | 7 Yes | 19 No |
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