What is the difference between Incident and Defect.
Anybody can answer it. Thanks in advance.
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Answer Posted / jithin t panicker
Its can be termed like this;
Incident: When you come accross an application error in a web page (Due to some internal server problem), but you logges a defect, which was addressed by a developer on the next day and commented that its working fine, now you go back and see the same but working fine at that time. This is purely refered as Incident, do remember that provide proper screen shot, video shot or any mean to prove the happenings.
Defect: Is one that def occuring when a functionality is not working properly or as expected.
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