what do you know about call centres
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Answer / abhijeet
Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.
| Is This Answer Correct ? | 15 Yes | 0 No |
basically, its made 4 customers satisfaction , and regar,
ding their queries and give them appropriate feedback
regarding their queries....
| Is This Answer Correct ? | 7 Yes | 1 No |
Answer / sudhir g.
Call centre is a 24*7 running help desk consisting of the
following processes viz.outbond,inbound & backoffice.In
outbound we make calls to the customers & in inbound we
recieve calls from the customers solving thier problems &
backoffice is the data entry work.in other words its
bussiness process outsourcing.
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / vineet nemani
CALL center is a place where the work is going on 24 ours
in the week , it is a place , here every customers find the
solution of his prolem and give his proper feed back on the
product . it also helps to give the knowledge to the
customers of the product before buying it because every one
wants to the proper utilisation of his money .
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what is your daily routine in school days?
Three minutes speech on Life,Friendship etc????
topic was , tell me something about 'CHILDLABOUR'?
what is the diff b\w call center and BPO
why do u wnt to join Wipro only
40 Answers Aircel, HSBC, WBPO, Wipro,
what do we expect from you if you get hired?
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what u do to distress yourself?
Where do u want to c urself in next 5 years in Genpact?( or any company)
2 Answers Call Centre, Genpact, HCL,
1.Tell me something about your worst day of your life.
tell me about common wealth games??
1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
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Call Centre AllOther (2477)
