what do you know about call centres
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Answer / abhijeet
Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.
| Is This Answer Correct ? | 15 Yes | 0 No |
basically, its made 4 customers satisfaction , and regar,
ding their queries and give them appropriate feedback
regarding their queries....
| Is This Answer Correct ? | 7 Yes | 1 No |
Answer / sudhir g.
Call centre is a 24*7 running help desk consisting of the
following processes viz.outbond,inbound & backoffice.In
outbound we make calls to the customers & in inbound we
recieve calls from the customers solving thier problems &
backoffice is the data entry work.in other words its
bussiness process outsourcing.
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / vineet nemani
CALL center is a place where the work is going on 24 ours
in the week , it is a place , here every customers find the
solution of his prolem and give his proper feed back on the
product . it also helps to give the knowledge to the
customers of the product before buying it because every one
wants to the proper utilisation of his money .
| Is This Answer Correct ? | 0 Yes | 0 No |
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