What will you do in a situation where system shuts down and you still handling customer on the phone?
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Can you give me an example of a time when you had to explain something complex or complicated to someone?
why do you want to join call centre
In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company.
What are the parameters of quality ?
What would be your dearm job? Why?
WHAT IS UR DAILY ROUTINE IN UR SCHOOL TIME?
what is difference between marketing and kpo
have you attended any other interviews?
what made u apply at their company?
Why Do you want to join the call center
10 Answers ABGG, American Express, Axis Cogent Global, BPO, Genpact, IBM, Idea, Intelenet, Tata Business Support Services TBSS, TCS,
why are u not go for teaching prof.
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