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what do you know about call centres

Answer Posted / sudhir g.

Call centre is a 24*7 running help desk consisting of the
following processes viz.outbond,inbound & backoffice.In
outbound we make calls to the customers & in inbound we
recieve calls from the customers solving thier problems &
backoffice is the data entry work.in other words its
bussiness process outsourcing.

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