Answer / aijaz khan

inbound calling means calls those are received by the
customer care executive.outbound calls means calls those
are made by the customer care executive.

Answer / rohit rana

Inbound:-Is an part of call center industry where in calls
comes in and we have to greet customers or solve their
problems. Most of the customer care processes are inbound.
Outbound:-Where calls go out. Most of the sales and
marketing calls centers are based on outbound model.

Answer / mohoammed afser

a inbound call center is a place where you will be
receiving calls from customers

a outbound call center is a place where you will be
making calls to the prospected customers

Answer / syed alfatah manzoor

First of all it is clear from the word "calling" that you
have to talk to your customers, either you make a call to
them for knowing about their response to your products or
may be to promote and make them aware of your plans and
several schemes.
Inbound Calling- This category of calling explains that the
customer use to make calls to the company's help or enquiry
desk department that is so called BPO's so as to clear their
problems or get any help they want with respect to the
company's product's and manufactures or any offers of the
company they are interested in.
Outbound calling- This category of calling explains that the
company's or the Firm's representatives or call executive's
make calls to the people(doesnt matter that the person they
are calling is attached to the company from any source) and
make them know about their plans and schemes they want them
to be associated or enjoy with.Hence here the company call
executives makes calls to peoples for a promotion or
advetisement of there product and offers..Sales and
marketting are the base of outbound calling..

Answer / pavan kumar

Inbound- The word inbound explains you that calls will come
in eg: Emergency108, Mobile service operators like Airtel,
Vodafone etc.
Outbound- The word outbound explains you that calls will be
done for the companies end to make the customer to
understand better about the product, selling the products
to the customer etc.

You are fresher in BPO field. If I give the position of a A.M? Will you accept it or not? Describe whay?

6 Answers   HSBC,

Are you willing to work for long hours, if the project demands that from you?

0 Answers   HSBC,

what u know about our company?

2 Answers   Accenture, Brigade, IBM,

how to answer about weakness and strength

17 Answers   HCL, Wipro,

What is your philosophy towards work?

3 Answers  

i went to attend interview for dell.that is for customer care.n they asked y u want to join dell.i couldnt give the ans.so what ans should i give them.

11 Answers   DELL, TATA,

Speak 5 min of ur City ?

24 Answers   BPO, CompNova, Sitel, Sutherland, Tech Mahindra,

What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)

0 Answers   Cognizant,

speak for a minute where you reside?

8 Answers   DELL, HCL, Mphasis, Wipro, WNS,

What is the difference between KPO and BPO ?

2 Answers  

5. When promises to do something by a certain time, they do so

0 Answers  

talk something about hyderabad for 5min

1 Answers   Brigade, Genpact, Sitel, Wipro,