WHAT IS CALL CENTRE ?

3 Answers   Zenta,

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Why companies outsource? : bpo

0 Answers  

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What you lacks as a professional.

4 Answers   BA Continnum Solutions,

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Why are you become a trainer

1 Answers   Aegis, iGate,

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what is politics.or Say something on politics.

1 Answers   ICICI, Maples, Smart Mobile, TATA,

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What would you do If get The Power of Invisible for one Day

1 Answers   Knoah, MagicBricks,

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if you are walking on a streat and a beautifull girl is also walking on the other side of the road .............now complete the whole story .........????

2 Answers   HCL,

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why u wnt to join call center?

10 Answers   Aegis,

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you do not haveenough or the right kind of experience? why have you had so many jobs in such a short period of time? why do you want to work here? why should we hire you ?what can you do for us that some one else cannot? what do you do when people disagree with your ideas? what would you consider an ideal work envoirnment?

0 Answers   Chandan, IBM,

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what is your favourite colour

26 Answers   247Customer, Apex, DELL, IELTS, Tata Indicom, Tech Mahindra, Vcustomer,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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what is the key aspect that helps improve customer service?

0 Answers  

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