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What do you mean by an inbound and outbound calling?
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Answer Posted / rohit rana
Inbound:-Is an part of call center industry where in calls
comes in and we have to greet customers or solve their
problems. Most of the customer care processes are inbound.
Outbound:-Where calls go out. Most of the sales and
marketing calls centers are based on outbound model.
| Is This Answer Correct ? | 65 Yes | 6 No |
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