HOW TO IMPROVE THE ICF AND FCR SCORE OF AGENTS IN URGENT
BASIC IN BPO SECTOR
We can improve IcF by interacting with customer's their
different types of queries related questions with a valid
resolution. For examples if a customer ask abt product
related quaries, or complains & Agent Give his best efforts
to solve his or her quaries or complain then he improve His
Icf as well as Fcr day by day--But the main things is that
an Agent not get tempered to cust or irited to customer.At
1st An agent will try to understand what's he ask to Agent &
what was his actual requirment's from An agent.
| Is This Answer Correct ? | 2 Yes | 1 No |
SPEAK ON LARGE HEYDRON COLLIDER(LHC)?
what is the answer when they asked to tell about urself?
Tell about your collegeday life
29 Answers 247Customer, Allsec Technologies, BPO, Genpact, GNFC, HCL, Reliance,
What is your favorite color and why?
Is there any difference between an Auditor and a Quality analyst?
which is best smart work or hard work
When a customer starts abusing u how will u deal with him? n what do u do?
10 Answers DELL, Reliance, Somany Ceramics, TATA,
I am ready for this job?DO U LIKE A HELP?
how do you work in a team situation?
how did you calibrate your new year
How can you relate your previous job to this job? How can you relate your degree to this job?
0 Answers Cognizant, iEnergizer,
What do you understand by global exposure??
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