HOW TO IMPROVE THE ICF AND FCR SCORE OF AGENTS IN URGENT
BASIC IN BPO SECTOR
We can improve IcF by interacting with customer's their
different types of queries related questions with a valid
resolution. For examples if a customer ask abt product
related quaries, or complains & Agent Give his best efforts
to solve his or her quaries or complain then he improve His
Icf as well as Fcr day by day--But the main things is that
an Agent not get tempered to cust or irited to customer.At
1st An agent will try to understand what's he ask to Agent &
what was his actual requirment's from An agent.
Is This Answer Correct ? | 2 Yes | 1 No |
What is the job in Call Centre?
2 Answers BPO, Genpact, HGS, State Bank Of India SBI, Wipro,
what is your ambition ?
why bpo
22 Answers Access, Convergys, CSC, Genpact, One Touch Solutions, Tata Business Support Services TBSS, Wipro,
what you expect from the company?
how did you spend your last sunday?
2 Answers DishTV, iEnergizer, Wipro,
What is right age of hacking(from dt.of casting) on concrte surface for plaster work.
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
Can you work independently?
What you know about call center?
Explore your resume ?
how do you determine a solution to problem
How do you measure good customer service?