How long should a call agent hold their customer online for.
Answers were Sorted based on User's Feedback
Answer / kamaljeet singh
First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.
But it all depends on agent knowledge and customer quiries.
Is This Answer Correct ? | 28 Yes | 1 No |
Answer / anil goyal
It's all depends on call's agent's knowledge about his product.
Is This Answer Correct ? | 10 Yes | 3 No |
its depends on customer satisfaction and knowledge
Is This Answer Correct ? | 4 Yes | 0 No |
Answer / sunny toor
100 sec for First Go after promising to be back in 120
sec...Digin resources.. Second Time if required.. 180 sec...
Unhold by170 sec while consulting your SME... Elaborate and
keep cust updated of what you are doing or digging.. Never
blame Resources however brief cust as in what all is running
in your mind and gain confidence.. Third time If required
inform that you will be keeping them on mute while you
research so that in case cust need to inform or go or asks
for call back you are there to listen..
Is This Answer Correct ? | 1 Yes | 1 No |
Answer / akshay saha
per hold should be of 45 sec...not more than this...whether you have knowledge or not you cant put on hold for more than 45 sec as per rule...
Is This Answer Correct ? | 0 Yes | 1 No |
i completed my MCA in the year 2008, but to recession i didnot get any s/w job. so want to turn to bpo's now. so, if in bpo's if they ask like this " being an MCA post graduate why u r turning out to this bpo's instead of s/w jobs" please answer this question with detailed! please help me out!
tel me sumdin abt indian culture?
we have received kishan call centre later, he required 15,500 Rs. sequrity diposit.pls. let me know this sequrity diposit pay complsary.
How is Attrition Calculated ?
What are the benefits for INdian women Of westren culture?
what is the definition of shadow & what give a lesson to us
Please answer me with an example,what to answer for who is ur role model?
according to your definition of success,how successful have you been so far
In US based BPO companies,did we want to work only for night huh? or alternative weeks for day and night?
what is the importance of job in the life of person? if he hasa to select one from family or job what he will choose?
Please give me your definition of a .... (the position for which you are being interviewed).
7 Answers Allsec Technologies, Genpact, Vodafone,
hello i have explained DELL INTERVIW PATTERN IN MY ANSWER AND I STRONGLY RECOMMEND IT FOR PEOPLE WHO WANT TO GO FOR DELL (TECHNICAL AS WELL AS CUSTOMER SUPPORT)