How long should a call agent hold their customer online for.
- 10 Answers
- 13800 Views
- Aegis, I also Faced
- E-Mail Answers
Answer Posted / akshay saha
per hold should be of 45 sec...not more than this...whether you have knowledge or not you cant put on hold for more than 45 sec as per rule...
| Is This Answer Correct ? | 0 Yes | 1 No |
Post New Answer View All Answers
What is bpo sector? : bpo
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
all general question related bpo and self
what are some aspects of your present or most recent position that you dislike?
what is difference between WEP & WPA-PSK
Describe the assessment room ? What did u heard or watched recently?
Give me full details of about yourself
How can you turn down a request from a valued client?
I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,
Which is Better home cooked food or outside food ?
what is unforgattable day
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
have u shared any lighter moment with customercare executive in ur life tell me ur experience
tell me something about data analyst
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
