Interested to Buy Any Domain ? << Click Here >> for more details...
How long should a call agent hold their customer online for.
- 10 Answers
- 16822 Views
- Aegis, I also Faced
- E-Mail Answers
Answer Posted / kamaljeet singh
First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.
But it all depends on agent knowledge and customer quiries.
| Is This Answer Correct ? | 28 Yes | 1 No |
Post New Answer View All Answers
Why do you want to join Virtual Command Centre (Work Force Management)
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
How the analysis of departed customer help your organization?
speak about mobile communication for 4minutes(topic)
What have you done to promote great customer service?
What is the difference between kpo and bpo? : bpo
What are the different types of bpo’s? : bpo
How describe our city(banglore) in a topic round during the interview time?
why telecom fraud happening in india??
HOW you spend the last day? how you spend the last Birthday.
Why we promoted you as senior Team leader
how did you calibrate your new year
What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?
What are the key aspects that can help to improve your customer service?
tel me sumdin abt kolkata?
