Answer / paddy

SLA is service level agreement and TAT is turn around
time.

Answer / ramon

Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.

Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"

Answer / amfa

SLA - Time taken to resolve the issue(ticket) according to
the priority(High, Medium, Low).

TAT - Time taken to respond to the issue(ticket). Its just
like acknowledgement.

Answer / nd

SLA is service level average and TAT is turn around
time...in call centre .

Answer / nooran co.

Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.

Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"

Thanks for Marking this An

Answer / ajaykumar

SLA stands for Service level agreement, which has the
agreed points between the parties like TAT, Quality and etc.

So TAT (Turn around time) is a part of SLA.

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