What is the difference between SLA and TAT ?
Answer Posted / ajaykumar
SLA stands for Service level agreement, which has the
agreed points between the parties like TAT, Quality and etc.
So TAT (Turn around time) is a part of SLA.
| Is This Answer Correct ? | 24 Yes | 13 No |
Post New Answer View All Answers
TELL ME YOU HAVE SEEN CROWDED MARKET?
What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?
What are the critical attributes of a customer service representative?
How is AHT Calculated
I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.
What is the difference between the shore and off-shore outsourcing? : bpo
Are you willing to relocate/travel?
after ur intermediate why had u stoped ur eduation for one year ?
What is a virtual call center?
what is difference between marketing and kpo
How to deal with the difficult customer?
hello im bartek, who wants to be my girlfriend.?
What is iso:9000 in outsourcing? : bpo
explain about the validations and in your project where did u used the validations?
When do you want to start?