Answer Posted / amfa

SLA - Time taken to resolve the issue(ticket) according to
the priority(High, Medium, Low).

TAT - Time taken to respond to the issue(ticket). Its just
like acknowledgement.

How do you measure good customer service?

1317

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Explain how to deal with a customer who denies paying for the product?

1333

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Are you a team player? : bpo

1232

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Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.

2508

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Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo

1295

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Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.

2261

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I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?

2509

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after ur intermediate why had u stoped ur eduation for one year ?

2708

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How would you teach a blind person to withdraw her credit card account on an automated teller machine?

2283

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tell about most momerable movement

3272

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Will you be happy to work in night shifts or over the weekends?

2487

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How is AHT calculated & How will you reduce AHT

1920

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Speak about "The impact of coffee in our daily life"

5049

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Extra initiative by u in your current organization other than your KRA (Routine work)

2812

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HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance

2281

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