wht is the difference between KPO and BPO ?
- 7 Answers
- 24507 Views
- BPO, DishTV, Spanco, TATA, Tata Business Support Services TBSS, Tech Mahindra, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / birender sharma
kpo stands for knowledge process outsourcing and bpo is
bussiness process outsourcing ........Business process
outsourcing (BPO) is a form of outsourcing that involves the
contracting of the operations and responsibilities of
specific business functions (or processes) to a third-party
service provider. Originally, this was associated with
manufacturing firms, such as Coca Cola that outsourced large
segments of its supply chain.. In the contemporary context,
it is primarily used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing -
which includes internal business functions such as human
resources or finance and accounting, and front office
outsourcing - which includes customer-related services such
as contact center services.
BPO that is contracted outside a company's country is called
offshore outsourcing. BPO that is contracted to a company's
neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology
industry, it is also categorized as an information
technology enabled service or ITES. Knowledge process
outsourcing (KPO) and legal process outsourcing (LPO) are
some of the sub-segments of business process outsourcing
industry.
| Is This Answer Correct ? | 93 Yes | 8 No |
Answer / lalit chaudhary
BPO STANDS FOR BUSSINESS PROCESS OUTSOURCING . ITS JUST
LIKE CALL CENTER.BY WHICH WE HELP THE COSTMERS . WE SOLVE
THE CUSTOMERS PROBLEMS. KPO IS KNOWLEDGE PROCESS
OUTSOURSING. IT IS ALSO KNOWN AS LEGAL PROCESS OUTSOURSING.
WHICH HELPS TO SUPPORT THE BPO.
| Is This Answer Correct ? | 17 Yes | 4 No |
Answer / bobby
BPO deals with business, it involves taking business from
the clients by call-centers and outsourcing through their
agents Example: icici, tata, reliance, GE and many more. And
where as kpo is the knowledge processing outsourcing it
involves taking knowledge from medical representatives by
doctors and their customers. Example 104service in India,
cytel and etc.
| Is This Answer Correct ? | 2 Yes | 2 No |
Answer / nazeer pasha shaik
KPO is nothng but a knowledge process outsourceing and BPO
is nothng but a bussiness process outsourceing.
| Is This Answer Correct ? | 12 Yes | 23 No |
Answer / rakesh kumar
i jst no the only one..the bpo ......bussiness process
outsourcing
| Is This Answer Correct ? | 2 Yes | 14 No |
In US based BPO companies,did we want to work only for night huh? or alternative weeks for day and night?
I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"
why do u want change u r org
wat is ur holiday favourite holiday spot
7 Answers DELL, Genpact, HP, IBM, ICICI,
what is difference between WEP & WPA-PSK
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
i want to know the genral questions in interviews if any body knows pls help me
what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
why are you join in this sector
What experience do you have in this field?
-
Call Centre AllOther (2477)
