wht is the difference between KPO and BPO ?
Answer Posted / birender sharma
kpo stands for knowledge process outsourcing and bpo is
bussiness process outsourcing ........Business process
outsourcing (BPO) is a form of outsourcing that involves the
contracting of the operations and responsibilities of
specific business functions (or processes) to a third-party
service provider. Originally, this was associated with
manufacturing firms, such as Coca Cola that outsourced large
segments of its supply chain.. In the contemporary context,
it is primarily used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing -
which includes internal business functions such as human
resources or finance and accounting, and front office
outsourcing - which includes customer-related services such
as contact center services.
BPO that is contracted outside a company's country is called
offshore outsourcing. BPO that is contracted to a company's
neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology
industry, it is also categorized as an information
technology enabled service or ITES. Knowledge process
outsourcing (KPO) and legal process outsourcing (LPO) are
some of the sub-segments of business process outsourcing
industry.
Is This Answer Correct ? | 93 Yes | 8 No |
Post New Answer View All Answers
What if the customer is not happy with your answer or solution?
how fast can you learn things?
FIRST DAY OF COLLEGE?
How do adopt to change?
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
How do you feel about doing repetitive work?
What according to you is a job like at a call center?
How many post in call center.plz rpl me in step by step.
who or what in your life would you say influenced you most with regard to your career objectives?
tell us about a time when u failed to meet a deadline.
what are the roles of teacher for speech comp?
how did you calibrate your new year
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
What are the responsibilities of administrative officer in some educational institutions
HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance