What is the difference between KPO and BPO ?
Answers were Sorted based on User's Feedback
Answer / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
| Is This Answer Correct ? | 29 Yes | 0 No |
Answer / abinaya
BPO is where most of the work is done by making or
recieveing calls. In a KPO business is done by preparing
documents on Powerpoint, Word Excel
The person should be technically qualified for KPO but in
BPO any graduate are quqlified
| Is This Answer Correct ? | 13 Yes | 1 No |
What are the top 10 questions when you spply as a quality analyst in a cal center?
How good are you with computer skills? : bpo
what did u do yesterday
how can i join call centre???
what made u apply at their company?
What are better prospects? or What do you mean by better prospects?
2 Answers Airtel, JPMorgan Chase, OCCL, Oriental Carbon and Chemicals, Tech Mahindra,
What's the difference between efficiency and productivity?
what you will give to thecompany?
Is any body know how to repair pel softs ELAN Laptop which i recently purchased company not giving service any know how to refurbish cheap chineese Laptop
Tell me about your dream job.
6 Answers BPO, Hexaware, Nucleus Software, TCS,
What are the responsibilities of administrative officer in some educational institutions
speak for a minute where you reside?
8 Answers DELL, HCL, Mphasis, Wipro, WNS,
Call Centre AllOther (2477)