Answer / jitendra

BPO



* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.

* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills



KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.

* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.

Answer / abinaya

BPO is where most of the work is done by making or
recieveing calls. In a KPO business is done by preparing
documents on Powerpoint, Word Excel
The person should be technically qualified for KPO but in
BPO any graduate are quqlified

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