Answer / sanya

The Qualities or features that a person should posses are,
1.good communication skill
2.Technical background.
3.Should be able to work in a team.
4.Should be able to show results b4 deadlines.
5.Should be able 2 get the right answers for their customers
( NOT TO CONFUSE THEIR CUSTOMERS/CLIENTS)

Answer / saberkh01

the most quality required to all the tehinical
person to get in to any call center or BPO:
A- soft skills:
1-call opinning,closing,hold,transfer and mute.
2-Empathy and Sympathize.
3-Active listening.
4-Analitical thinking.
5-Know well about foreign cultures.
6-The ability to deal with irate Customers.
7-Excellent Pronounciation.
B-Communication skills.
C-Excellent knowledge about solving the technical problems
and troubllshoting.

how to improve communication skill ?

47 Answers   iEnergizer, TCS, TP,

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how did you spent your last day?

0 Answers   Intelenet, Spice Telecom,

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i want to know the genral questions in interviews if any body knows pls help me

0 Answers   Tikona,

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HI MY NAME IS DHRUVA CHANDRA I HAVE FAILED INTERMITTENT THIS YEAR CAN I JOIN A CALL CENTER & even iam not 18 i am just 17

1 Answers   TATA,

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What motivates you : Money or Success ?

12 Answers   Sutherland,

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why you think you are suitable for the position of computerOperator?

0 Answers   EXL,

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8 Answers   IBM, Infosys,

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6 Answers   Aegis, Intelenet,

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How will you manage your study?

0 Answers   FirstSource,

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How describe our city(hyderabad) in a topic round during the interview time?

8 Answers   Allsec Technologies, BPO, FlexPoint, HDFC, IT Technology, JNET, Satyam, TATA,

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What you have in your self to sell?

4 Answers   HCL, Max Newyork Life Insurance,

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How to deal with unreasonable customer demands?

0 Answers  

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