Answer / sanya

The Qualities or features that a person should posses are,
1.good communication skill
2.Technical background.
3.Should be able to work in a team.
4.Should be able to show results b4 deadlines.
5.Should be able 2 get the right answers for their customers
( NOT TO CONFUSE THEIR CUSTOMERS/CLIENTS)

Answer / saberkh01

the most quality required to all the tehinical
person to get in to any call center or BPO:
A- soft skills:
1-call opinning,closing,hold,transfer and mute.
2-Empathy and Sympathize.
3-Active listening.
4-Analitical thinking.
5-Know well about foreign cultures.
6-The ability to deal with irate Customers.
7-Excellent Pronounciation.
B-Communication skills.
C-Excellent knowledge about solving the technical problems
and troubllshoting.

All question of call centre which will ask in interview, please send me on my email id as soon as possible. thank you

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