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Answer Posted / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
| Is This Answer Correct ? | 29 Yes | 0 No |
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Are you ambitious?
Where have you worked before? : bpo
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
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How to deal with unreasonable customer demands?
Where did you travelled last time
If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?
Tell me about Job responsibilities
Do you know the online tools for excellent customer service?
Tell something about today's climate?
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speak something about railways?
1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?
Do you get along well with co-workers?
