HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
2336Looking for Domestic BPO / Call Centre at Kolkata??? (For Freshers) Need not to pay a single peny, just follow the ans.
2 6289Post New Call Centre AllOther Questions
what are the responsibilities as a call centre execuitive when we talk to the customer ?
what are your good qualities to be a team leader
How is Attrition Calculated ?
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
sell to me a phone....
Are you able to work with multiple phone lines?
What is voice process
Speak about "The impact of coffee in our daily life"
It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?
wata is all about qm intigration
What is called Team
Can I build a good future in "IT profile(non-BPO)" by joining as Technical support voice at IBM/ Wipro/Dell .....??? Please do guide me in this case...
Give me an example scenario of a poor customer service and what would you do differently?
how to convince customer to buy your product on phone
Are you willing to work for long hours, if the project demands that from you?