Answer / sanjeevaraddi.m

if u want to impress the customer then u have to follow
some basic ground rules of customer service. They are,
1)listen to customer carefully(active listening).
2)dont let the customer to repeat thngs.
3)give correct and accurate information to the customer.
4)be confident and ask if customer needs more help from u
so he/she don't need to call back.
5)build a rapport with the customer.
6)dont ever give wrong information to impress the customer.

Answer / myrene

make them satisfied.. make sure you helped them with all
your best.. you should put yourself in there situation so
that you know how they feel especially if they are irate.If
they are not satisfied with your service that would make
them irate/mad(most of thema)

Answer / mike asayas

show them that you are able to answer their questions about
their problems (for example on their computers) and give
them enough information..and make them feel that they are
satisfied.

Answer / amar

Understand/Listen completely, the exact issue, why the
customer is contacting you and the reason for which he is
irated/frustrated (Do Not Interrupt customer at this time,
its his couple of minutes to express, also dont put it on
hold or open another screen). Empathize and then provide
quick response to him/her and making sure that it is
resolved or escalated to next level.

Answer / mohammed taj

just response him and take care of him work and able to
solve his any kind of problem....just prove that ur response
him for any kind of information...........then they realize
that ur response for him.....

Answer / priya

just be confident....about yr answer.....and act smartly

What is the metric RSA?

0 Answers  

i have done my gradution but ia m having backlogs so that i am sutiable for call centre jobs

1 Answers  

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? What is the kRA for a team leader in BPO? What are the Core skills needed for Team Lead? What was accomplished as an inbound team lead? What are challenges face by a team leader of a bpo? What are vital Contingency plans a team lead must take car How should a team lead play as a good team player? As a team lead how do you pacify an angry client? How you will resolve if there is problem between your Team member and get work done? Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met. How did you measure your success as a team leader? How is the effectiveness of a team measured by team lead? How important is leadership and communication skill plays part in a team leader role? What is Self-managed team leadership? How must the team leader play the role of learner to benefit a team? What are the Leadership Styles a good team leader must follow? How does a team lead identify performance problems and solve the same among their team members? How can a team lead keep the team organized to meet deadlines or goals? What are the training methodologies a team leader must take to educate a team? What steps must a team lead take to focus the skills of team members to higher authorities? What are the attributes a team leader must look for while selecting members for their team? What steps must a team leader take to motivate the team? Why is people management attribute very important for a team lead? What are the weakest qualities or attributes a team leader should avoid definitely? As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first? What are the communication methods you followed within team and to client ? scenario :- What you will do if the Team members do not like you As a Team Lead how do you deal with the toughest group and get their cooperation? Explain a scenario where you go in Win-Win situation or tell scenario where you provide a solution by which client and your team was Happy. An executive in the team is absconding for 10 days and did not inform his team leader. He text his leader on 11th day that he is unwell but when TL tried calling him back, he did not respond. After 1 week, he came back to office with a medical certificate If conflict arises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people How should a team lead handle a team member who always gives defensive response?

9 Answers   ABC, Aegis, Ernst Young, HGS, IBM, Inter Globe Technologies, Ison BPO, Serco, Spanco,

Is experience is important or education is important? explain why?

2 Answers   IGT, InterGlobal, Serco, SMPAL,

Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks

0 Answers   IBM,

how to impress the customer

6 Answers  

What position do you prefer on a team working on a project?

0 Answers   Aspire, Infogain,

tell me about yourself

12 Answers   Airtel, DELL, Kekran Mekran, Sutherland,

Do you know the common risk associated with bpo’s and how will you cope with them? : bpo

0 Answers  

what is ur favourite hobby?i said my favourite hobby is cooking.can u explain a favourite dish

3 Answers   Google, Sutherland,

Would You like to watch a cricket match in stadium or on television ?

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What according to you is the most important requisite of a call-centre executive?

1 Answers