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Answer Posted / sanjeevaraddi.m
if u want to impress the customer then u have to follow
some basic ground rules of customer service. They are,
1)listen to customer carefully(active listening).
2)dont let the customer to repeat thngs.
3)give correct and accurate information to the customer.
4)be confident and ask if customer needs more help from u
so he/she don't need to call back.
5)build a rapport with the customer.
6)dont ever give wrong information to impress the customer.
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