What is the biggest challenge facing the BPO industry
today?

Answers were Sorted based on User's Feedback



What is the biggest challenge facing the BPO industry today?..

Answer / nokiaamu

Call centre workers are suffering from a new industrial
disease: repetitive voice injury, also dubbed as call
centre-itis. Long hours and little opportunity for even a
drink of water are behind the 'disease'.

Is This Answer Correct ?    11 Yes 3 No

What is the biggest challenge facing the BPO industry today?..

Answer / keerthi

BPOs do not present attractive career prospects. They are
not challenging enough for the employees after a period.
Most of them are stuck for good in their present placement
once they start working in call centers.

Is This Answer Correct ?    2 Yes 1 No

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