What is the biggest challenge facing the BPO industry
today?
Answers were Sorted based on User's Feedback
Answer / nokiaamu
Call centre workers are suffering from a new industrial
disease: repetitive voice injury, also dubbed as call
centre-itis. Long hours and little opportunity for even a
drink of water are behind the 'disease'.
| Is This Answer Correct ? | 11 Yes | 3 No |
Answer / keerthi
BPOs do not present attractive career prospects. They are
not challenging enough for the employees after a period.
Most of them are stuck for good in their present placement
once they start working in call centers.
| Is This Answer Correct ? | 2 Yes | 1 No |
tell me about ur memorable day atleast two?????
how do you work in a team situation?
is RAM external memeory?
Provide example where your creativity and innovation were instrumental in achieving your target ?
Tell me about your favourite song or singer?
How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?
what do you mean by the best customer service?
which is best smart work or hard work
He abandoned his family (a)pleased (b)encouraged (c)saved (d) supported
where u visit last time ?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Describe a situation in which you inspired trust and respect in your team.
Call Centre AllOther (2477)