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What are the most quality required to all the tehinical
person to get in to any call center or bpo
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Answer Posted / saberkh01
the most quality required to all the tehinical
person to get in to any call center or BPO:
A- soft skills:
1-call opinning,closing,hold,transfer and mute.
2-Empathy and Sympathize.
3-Active listening.
4-Analitical thinking.
5-Know well about foreign cultures.
6-The ability to deal with irate Customers.
7-Excellent Pronounciation.
B-Communication skills.
C-Excellent knowledge about solving the technical problems
and troubllshoting.
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