Answer / anoldguy

First, poor communication skills. Customer needs to
understand you clearly.
Second, don't answer as if you were reciting from a
cheet-sheet or script. If you must answer directly from the
vendors scripts or manuals, try to sound as if you were
casually telling your best friend, sitting next to you.
Thirdly, try to visualize exactly what the customer is
looking at. Reps who cannot act like they have had a similar
problem are thought to be inexperienced.
I could give 30 more answers, but the basic issue is this:
Sound as though you have all the confidence in the world
that you CAN help them, and that They are going to be
successful.

Answer / karthik

if a person miss to follow the rules and give service,
that time makes to think "Bad" service

tell about tirupathi

0 Answers   Genpact,

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wat do u mean by success?

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If anybody wants to join Domestic or international BPO and unable to clear rounds call me Ill help you guys. Gaurav- 9911489888. Delhi

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when i gone for the interview he asked me what is call centre and i said its a booming industry and he asked at what rate is it booming

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What should be the dress code for girls in a call center interview?

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Can you do a job that requires you to stay on the phone all day?

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what kind of job you are looking at?

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1.Tell me something about your worst day of your life.

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What is your ambition in life?

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