Interested to Buy Any Domain ? << Click Here >> for more details...
When do you say something is "BAD" service for you?
- 2 Answers
- 7861 Views
- I also Faced
- E-Mail Answers
Answer Posted / anoldguy
First, poor communication skills. Customer needs to
understand you clearly.
Second, don't answer as if you were reciting from a
cheet-sheet or script. If you must answer directly from the
vendors scripts or manuals, try to sound as if you were
casually telling your best friend, sitting next to you.
Thirdly, try to visualize exactly what the customer is
looking at. Reps who cannot act like they have had a similar
problem are thought to be inexperienced.
I could give 30 more answers, but the basic issue is this:
Sound as though you have all the confidence in the world
that you CAN help them, and that They are going to be
successful.
| Is This Answer Correct ? | 8 Yes | 0 No |
Post New Answer View All Answers
can any 1 say how much % is eligible for wipro bpo?
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
tell us about a time when u failed to meet a deadline.
How good are you with computer skills? : bpo
What are the steps you follow when you appraise an advisor ?
whay u r join RBS? and what do u know about this co. tell me somethng about RBS ?
what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.
2. The physical facilities are visually appealing
Give example of situation where you were able to set priorities and abide by them ?
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?
Explain about bpo & how it works? : bpo
How would you teach a blind person to withdraw her credit card account on an automated teller machine?
Tell me your mother daily routine
Have you ever worked in a call center before? If so, how long did you work there?
