Answer / vasanthakumar

The gap analysis process involves determining, documenting
and approving the variance between business requirements
and current capabilities.
It is the comparison study of general expectation of
performance in the industry and the level of performance at
which the company currently functions.

Gap analysis provides a foundation for measuring investment
of time, money and human resources required to achieve a
particular outcome (e.g. to turn the salary payment process
from paper based to paperless with the use of a system).

Such analysis can be performed at the strategic or
operational level of an organization.
'Gap analysis' is a formal study of what a business is
doing currently and where it wants to go in the future. It
can be conducted, in different perspectives, as follows:

Organization (e.g., human resources)
Business direction
Business processes
Information technology

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