Answer / dhaval shah

tech support executive is a person who gives u complete
information regarding technical problem which u facing .

and voice process can b either inbound or outbound

non voice is backoffice work
telecalling is calling to a customer like
airtel,bpl,insurance etc

Answer / ashok kumar guntakal

Tech Support executive is the one who supports customers
technical issues.
As Mr. Dhaval said voice process can be either inbound or
outbound.
Nonvoice process is a process where we dont get any phone
calls or we dont make any outbound calls but still we
recieve requests or complaints from customers it can be by
the means of Chat or email etc.
About backend for better understanding i will explain in
software terms. JAVA is Front end and Oracle is Backend.
frontend is the thing which we can see with our naked eye.
and back is a process which we cant see with our naked eye
but we know that the process happened.
Telecalling - You might have recieved many calls from many
telecallers who will be asking or telling you abt some
promotional offers about their products.

Answer / amol shewalkar

Tech Support executive is who resolve cutomer's technical
queries over the phone,via emails or via chat process.
Tellecalling is a process where an executive calls
customers to give an information about the product , to
sell the product or to genrate a lead. Backend is a very
different process from voice where an executive needs to
work on excel sheets.

Answer / shaik babji

TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.

CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.

Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....

Answer / vijay

voice process is a call center
non voice process is a bpo
telecalling is a customer care, e-banking

What do u think people r born smart or made smart?

1 Answers   Genpact,

Could any body plz tell me FAQ'S for tech support executive fresher interviews?(tech faqs only).

2 Answers   Infosys, Wipro,

How long do you want go work here?

0 Answers   Cognizant,

What part of BPO do you like and dislike?

0 Answers   IGS, Just Dial, Tech Mahindra,

HOW MUCH YOU WHERE GETTING THERE|?

0 Answers   CPWD, HCL,

what is difference between domestic and international call centre???

5 Answers   FirstSource,

what is your dream destination?

2 Answers   Concentrix, Satyam,

In call centers in general what topics they ask?

6 Answers   DGM, FirstSource, Htmt, Infosys, Orion, Semantic Space, TCS,

why do you want to leave your company? how much salary will you accept?

5 Answers   G2 Technology, Motif,

Would you like to be a sport person or a film star ?

1 Answers   FirstSource,

all general question related bpo and self

0 Answers   IBM, Wipro,

hi ive done my pg in life sciences so why do u want to join BPO rather than going to research institute

0 Answers   Aditya Birla, Apollo, IBM,