Answer Posted / shaik babji

TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.

CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.

Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....

why you want to be a quality analysts

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How do you describe your management style?

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Describe how you ensure that your sales targets are exceeded each month?

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for some training is a neccesity and for others it's a luxury comment about the above statement

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For implementing a crm solution to your business what things need to take care of?

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how are you qualified for this job?

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I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -

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How did you manage to attend this interview during your working hours?

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How do you handle constructive criticism?

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What will be your approach to improve customer service?

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do they hire undergraduates? and if answer is in affirmative then what sorts of questions we hav to prepare?so tht i can crack this interview

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What you would like to wear traditional or western ?

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all general question related bpo and self

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What is a bpo? : bpo

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It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?

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