Answer Posted / shaik babji

TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.

CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.

Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....

explain the senerio ofa bus stand or a a shopping mall as if you are a guard or dustbin!!

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What all rounds do we have to face in dell(bpo)??

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Had you thought of leaving your present position before? If yes, what do you think held you there

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tell me about your your marvelous day that you have spent till now

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tell me yours mothers daily routine , fathers, your's

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How will you manage agents who are more tenured in the organisation and are elder to you ?

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What are your advantages as a newbie?

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Tell something about u r favourite holiday destination?

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How can we control attrition and reduce shrinkage

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What do you know about the centre/company/role?

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How to deal with the customer having a language barrier?

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If you had enough money to retire right now, would you? : bpo

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Do you have exposure to Quartile management ?

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An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....

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Give me an example of how you have dealt with an under-performing team member in the past.

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