tell something about BPO
Answers were Sorted based on User's Feedback
Answer / chandrakala
BPO (Business Process Outsourcing) is outsourcing or giving out the "process" part of a business to another entity (read as organization). Remember, it's only the process that is being outsourced (Neither the input nor the output nor the technology).
Example: A mobile service provider (MSP) has outsourced one of its sales processes. The process by itself is "Call the perspective customers and offer the different plans".
Input : Customer details (These are provided by the MSP). Call center has no control over it
Process : Calling the customers. Call center has control over it
Output : Change in plan applied to the customer(s) (The direct benefits again go to the MSP). Call center has no control over it
Technology : Call center employees will logon to the MSP's application to create / modify / delete the orders. The admin level access to those applications will be with the MSP
The MSP is keeping control of input and output and then using another company's resources just to carry out a properly laid out process. That is outsourcing.
Is This Answer Correct ? | 1 Yes | 0 No |
Answer / uday singh
BPO means Business Process Outsourcing, which consists of two processess. The first one is voice process and the second one is the non voice process. in the voice again we have two process inbond process and outbond process. where in inbond we receive the calls from the customers and in outbond we do dailing to the custmers.and where as in non voice we do the writing work like dealing with the customers through mail or etc....
Is This Answer Correct ? | 1 Yes | 0 No |
what would a system restore do?technically what would it do
How to deal with abusive/slang using customer?
What will you do if you are offered a job with a salary higher than this?
tell about tirupathi
you have a technical ability like (b.tech) why u intrested in bpo
2 Answers Call Centre, TransWorks,
Are you willing to relocate/travel?
if u became P.M of this country what the best u can do for it?
can u give me some frequently asked questions
Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks
i m studing in b.e in thrd year..but i have a 4year gap.. if a interviewer asked about my 4 year gap,, what is my answer??????????????
What is difference between call centre and bpo
12 Answers Go4customer, Serco,
what do you understand by friendship.