Answer / skt

non voice process means we have to communicate with customers through email. And for this one must have a very good command over English means you must have excellent verbal communication skills. There is no space for any kind of grammatical mistake at all.....No matter if you don't speak English fluently but your written English must be excellent.

WHAT EXPERIENCE DO YOU HAVE IN THIS FIELD ?

5 Answers   IBM, Vertex,

---

Tell me about a time when you had to deal with a difficult person at work

2 Answers   WNS,

---

How can u handle an irated customer?

13 Answers   Aegis, Satyam,

---

what is call center

2 Answers  

---

im an engineering graduate (BE me) i have experience of 1.5 yrs in non technical BPO, i can justify abt my reasons for takin up call centers but they are asking me why have u chosen non technical being from technical side, i cant find any suitable answer to that question (basically im weak in technical concepts) so kindly tell me wat to say in this regard

2 Answers  

---

How can you create new opportunities for customers proactive engagement?

0 Answers  

---

which is ur favourite movie.

4 Answers   Genpact,

---

Describe a high pressure situation you had to handle at work. Tell me what happened, who was involved and what you did in terms of problem solving

1 Answers   EXL, WNS,

---

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

0 Answers   IntelNet,

---

WHAT WILL HAPPEN, IF YOU TALK YOUR CUSTOMER ONLY IN HINDI?

5 Answers   IBM,

---

WHY FOR CALL CENTER?????????????

14 Answers   HP,

---

what are your long and short term career goal

2 Answers   HSBC,

---