Answer / sanjana

INTRODUCTION

BPO in my explanation in here it stands for Business Process
Outsourcing and I have to explain it because in broker
business world they used the same abbreviation for BPO but
the meaning is for Broker Public Opinion.

HOW TO SUCCEED IN BPO INTERVIEW?

In explaining the key points of how to succeed in BPO
interview? I need to elaborate the following;

1. What is public speaking?
2. What are the problems in performing public speaking?
3. How to overcome the problems (Item 2)?

Read More >>> http://www.bpobells.com/forum/

Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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Can you speak upon Friendship, telephon, newspaper, cricket.

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