Answer / azalea

You need to listen first and let the customer release
his/her anger. Then if you get the chance to speak
apologize to the cust if necessary or just tell the cust
you feel sorry for her/him. Assure the cust youre here to
help and will do your best. Then try to solve the problem

Answer / manjunath

TRY TO UNDERSTAND THE PROBLEM AND GO THROUGH TO STEP BY STEP
SOLUTION SO ITS MAKE EASY TO THEM ALSO.
EVEN IF THEY ARE FASING SAME PROBLEM ON SOME OTHER TIME
THEY ONLY CORRECT IT.

6. When a customer has a problem, shows a sincere interest in solving it

0 Answers   Aegis, Infosys,

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already i am having one year exp in domestic tech support voice process..i already appeared two international tech support company interviews i got rejected due to lack of communication..my question is getting in to the international bpo sector is that much difficult guys?????..if no means how can i prepare and get selected...??suggest me something...

1 Answers  

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Explain how to deal with a customer who denies paying for the product?

0 Answers  

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1.6. Tell me something about your happiest day of your life.

0 Answers   DELL, Genpact, MetLife, Vertex,

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why did you choose non voice process why not voice process

2 Answers   247Customer, Genpact, JHH, Knoah, SnapDeal, Sutherland, Wipro,

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Will you be comfortable handling customers on the phone? : bpo

0 Answers  

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1.Tell about someone who is your idle any why.

1 Answers   Bharti Walmart, Genpact,

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As A B.TECH Graduate Why U want To Get into BPO?

3 Answers   Allianz, Allianz Cornhill, Sietel, Wipro,

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hi my qualification is intermediate im 26 yrs old can i go for call center jobs

11 Answers  

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what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.

0 Answers   Genpact, Quatrro, WNS,

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WHAT'S GOING ON LAST SUNDAY

2 Answers   IBM, Infosys,

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WHEN THEY ASK WHY DID I CHOSEE CALL CENTRE OR WHY DO U WANT TO WORK AT CALL CENTRE

0 Answers   Wipro,

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