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IN L1 Support When a Client Faced A problem and problem is
not resolved then how do you passfy the Cleint

Answers were Sorted based on User's Feedback



IN L1 Support When a Client Faced A problem and problem is not resolved then how do you passfy the..

Answer / azalea

You need to listen first and let the customer release
his/her anger. Then if you get the chance to speak
apologize to the cust if necessary or just tell the cust
you feel sorry for her/him. Assure the cust youre here to
help and will do your best. Then try to solve the problem

Is This Answer Correct ?    39 Yes 1 No

IN L1 Support When a Client Faced A problem and problem is not resolved then how do you passfy the..

Answer / manjunath

TRY TO UNDERSTAND THE PROBLEM AND GO THROUGH TO STEP BY STEP
SOLUTION SO ITS MAKE EASY TO THEM ALSO.
EVEN IF THEY ARE FASING SAME PROBLEM ON SOME OTHER TIME
THEY ONLY CORRECT IT.

Is This Answer Correct ?    10 Yes 11 No

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