what is the actual job at a call centre

1 Answers   BPO, Call Centre, DigiCall, Vodafone,

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why you wanted to become team leader in call centre?

4 Answers   Htmt, ICICI, Metropolitan Health Group, Optimus,

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why u want to join a domestic call center than international call center. i thing u dont have ablity for international call center

12 Answers   Airtel, IntelNet,

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Why do you like your college?

7 Answers   Wipro,

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how we will change our low living standard ?

0 Answers   AGI, Wipro,

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Tell me about women empowerment

1 Answers   Genpact,

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Tell me something about urself ?

60 Answers   Amazon, Call Centre, Convergys, CTS, Eye Solutions, GE, Genpact, HP, Hutch, IBM, Infosys, Infovision, NIIT, Reliance, Royal Sundaram, Spanco, Sparsh, Spectramind, TCS, TelePerformance, TeleTech, TP, Vcustomer, Wipro,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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story ..you are in a jungle and you saw

1 Answers   HCL,

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how do you deal with stressor?

2 Answers   Ambergris, IBM,

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What are the bad qualities a team leader shouldn't have?

0 Answers   IBEX,

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tell me about yourself introduction?

55 Answers   Banking, HDFC, IBM, Microsoft, Salix, Satyam, Sitel, TCS, Tech Mahindra, Tricom, Van Heusen,

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