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suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-, you get a message to your mobile for deduction of amount but you did not receive any amount from ATM machine. What will you do? How do you rise a defect?
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Answer / amy singh
whenever i will find any defect the i will track that defect on defect tracking tool it might be-JIRA,MINTUSHUB,QC etc assume i am using"JIRA"-
Project name-ATM
Severity- Critical
Priority- High
Summary- insert the card->withdraw the amount(10000)->did not get any amount but still getting the amount deduction message on mobile.
expected result- The deduction message should not be come on the mobile if we did't get any amount.
Actual result- getting the amount deduction message on mobile even did't get any amount from the machine.
Steps to reproduce-
1>insert the card in ATM Machine.
2> select the language and click on "withdraw amount" option.
3>enter the valid pin code and select the account type.
4> enter the amount exp-10000 and click on "ok".
| Is This Answer Correct ? | 19 Yes | 1 No |
Answer / rama subrahmanyam
If i face such problem i will report to the authority of bank.I told him to rectify the problem as early as possible,i suggest him to put a notice behind the ATM for any other customer will not face that problem.
| Is This Answer Correct ? | 2 Yes | 2 No |
Answer / hrishabh shrivas
If i didn't get amount i just contact to the my bank of which i use the atm.
| Is This Answer Correct ? | 3 Yes | 4 No |
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