suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-,

suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-, you get a message to your mobile for deduction of amount but you did not receive any amount from ATM machine. What will you do? How do you rise a defect?

Question Posted / uma

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suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-, you get a message to..

Answer / amy singh

whenever i will find any defect the i will track that defect on defect tracking tool it might be-JIRA,MINTUSHUB,QC etc assume i am using"JIRA"-

Project name-ATM

Severity- Critical

Priority- High

Summary- insert the card->withdraw the amount(10000)->did not get any amount but still getting the amount deduction message on mobile.

expected result- The deduction message should not be come on the mobile if we did't get any amount.

Actual result- getting the amount deduction message on mobile even did't get any amount from the machine.

Steps to reproduce-
1>insert the card in ATM Machine.
2> select the language and click on "withdraw amount" option.
3>enter the valid pin code and select the account type.
4> enter the amount exp-10000 and click on "ok".

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19 Yes

1 No

suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-, you get a message to..

Answer / rama subrahmanyam

If i face such problem i will report to the authority of bank.I told him to rectify the problem as early as possible,i suggest him to put a notice behind the ATM for any other customer will not face that problem.

Is This Answer Correct ?

2 Yes

2 No

suppose if you are in ATM center and if you withdraw an amount of rs. 10000/-, you get a message to..

Answer / hrishabh shrivas

If i didn't get amount i just contact to the my bank of which i use the atm.

Is This Answer Correct ?

3 Yes

4 No

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