Which of the following is the FIRST step in a business
process reengineering (BPR) project?
A. Defining the areas to be reviewed
B. Developing a project plan
C. Understanding the process under review
D. Reengineering and streamlining the process under review
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Answer: A
On the basis of the evaluation of the entire business
process, correctly defining the areas to be reviewed is the
first step in a BPR project. On the basis of the definition
of the areas to be reviewed, the project plan is developed.
Understanding the process under review is important, but the
subject of the review must be defined first. Thereafter, the
process can be reengineered, streamlined, implemented and
monitored for continuous improvement.
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