Answer / a.h.r mizoram

Call centers can provide the better services to the customer by providing the solutions to the customer queries.

And also useful for improving the customer relationships through the special offers.

Answer / suresh

to slove they query asked by them

Answer / ricky dobriyal

call center provides service to their coustmer for solve
their problem

Answer / ashish jangid

Call center is a palace where we receive costumer's call and
give solution of customer's problem and In Outbound we call
to customer and promote products.

Answer / madhesh

Call centers are providing voice support services to the
customer's. like inbound customer service, outbound
telemarketing,and IVR Services..

Answer / sonali srivastava

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail

Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

if u hv been invisible for a day what will you do?

56 Answers   Ayush, Genpact, HCL,

Im a B.Tech fresher, I have very less marks, Im applying for Tech Support job in call center, how to convince interviewer that I will stick to the job, and not leave the company if i get a SW job?

0 Answers   247Customer, HCL,

What do you understand by global exposure??

2 Answers   FIS, TeleTech,

how to introduce our self different to the interviewer

0 Answers   HGS, Slash Support, United Healthcare, Wipro,

Tell me about city mumbai?

1 Answers   IBM,

frequently asked questions

2 Answers   Optimus,

What was the difficult days in your life ? please elaborate

0 Answers  

1How did you celebrate last festival? 2 Tell me something Abaut agra 3Tell me something abaut your school days

1 Answers   Convergys, Policy Bazaar, Vodafone, Wipro,

I completed my graduation on computers(2005 pass out).But now i want to work with call center and BPO.What I need to explain if they will raise a question on me,what r u done these days.

3 Answers  

have u shared any lighter moment with customercare executive in ur life tell me ur experience

0 Answers   GE, TCS,

What was your biggest mistake?

0 Answers   HSBC,