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actually what is done at call centers..
- 6 Answers
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Answers were Sorted based on User's Feedback
Answer / a.h.r mizoram
Call centers can provide the better services to the customer by providing the solutions to the customer queries.
And also useful for improving the customer relationships through the special offers.
| Is This Answer Correct ? | 15 Yes | 2 No |
call center provides service to their coustmer for solve
their problem
| Is This Answer Correct ? | 7 Yes | 0 No |
Answer / ashish jangid
Call center is a palace where we receive costumer's call and
give solution of customer's problem and In Outbound we call
to customer and promote products.
| Is This Answer Correct ? | 7 Yes | 2 No |
Answer / madhesh
Call centers are providing voice support services to the
customer's. like inbound customer service, outbound
telemarketing,and IVR Services..
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / sonali srivastava
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail
| Is This Answer Correct ? | 0 Yes | 0 No |
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In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company.
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Call Centre AllOther (2477)
