Answer / rsm

The level of criticality for a project which is started in
maintenance phase is medium as it has already gone thru' the
GO LIVE phase. And the phase of project management theory
that should be applied for projects in maintenance phase is
Monitoring and Controlling.

Answer / prabhu n d

- Project by definition should have verifiable output
(product) to be produced with in specified time frame.
Maintenance phase of a project should be treated like a
program with clear definition of scope of maintenance
activities and can go on for fixed period say in number of
years.
- The criticality of the project depends on the nature of
the product being supported i.e., if it is a mission
critical product (say online banking or share trading
systems etc.,) the criticality would be very high else it
could be between medium to low.
- Monitoring (Monitor the completion of tasks as per SLA)
- Controling (Duration and cost over runs on each tasks or
group of tasks)
- Scope Management ( Number of support requests / critical
nature requests allowed for the program duration )

Answer / srinivasa rao paidisetti

Any project is unique and one of its kind. Hence,
criticality would be at par with any other project.
Business weightage might change for a project in an
organisation based on various parameters like the
beneficiaries, cost, technical know-how etc.

For any project, Planning Phase is the Key. Execution
phase will be successful upon seamless Planning and careful
Monitoring & Controlling

Answer / vijay kumar allala

If the project is just started in maintenance phase or in
warranty period(a time period for which the support is
mandatory after GO-LIVE), the criticality is very high.This
is the period where most of the end-users will start using
the system. They might encounter different types of issues
which might not be an technical or functional issue, which
might be a perceived as Issue due to lact of knowledge.
These knowledge gaps must be addressed very quickly to
avoid further escalations and misconceptions about the
system.The Admin team and infrastructure team should be
extra cautious and should regularly check the statuses of
the different systems for their availability.

Answer / shri

Medium level of criticality.
Monitoring and control.

Answer / manish

Criticality is high, customer has to be satisfied in all
aspects of product. However being a overhead for project
management it has to be bind with SLA to have clear
resource utilization picture. Maintenance is important area
and can not be undermine - for organization to understand
the weak product areas, customer [sitting on contract
renewal) etc. Maintenance should not take new module
enhacement or new functionality development, this team not
meant for this.

More focus should be in analysis/ code phases with clsear
focus as below,

1. Analysis:- It should be impact analysis no new
functionality understanding etc.
2. Code: Mantra should be as less code lines change to fix
the defect

You are a project manager for Dakota Software Consulting Services. You're working with a major retailer that offers their products through mail-order catalogs. They're interested in knowing customer characteristics, the amounts of first-time orders, and similar information. The stakeholders have accepted the project scope. Work has begun on the project, and you're confirming some of the initial work results with the stakeholders. You've asked for acceptance of the work results. Which process are you in? A. Quality Assurance B. Quality Control C. Scope Verification D. Performance Reporting

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You are going to take some performance measurements for your current project. You know that PV = 450, AC = 500, and EV = 375. What is the CV and SV respectively? A. CV = 125, and SV = 75 B. CV=-75, and SV=-125 C. CV = 75, and SV = 125 D. CV=-125, and SV=-75

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You are the project manager for a web development project. You hold regular project status meetings and publish status reports on a timely basis. You know that communication is one of your most important functions. As such, all of the following are true except: A. Senders are responsible for sending clear, concise, complete messages. B. Receivers are responsible for understanding the message. C. Communication can be vertical or horizontal or both. D. Effective communication techniques include making eye contact, nodding, and asking clarifying questions.

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During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received and e-mail from one of the meeting members saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques? A. Confrontation B. Forcing C. Smoothing D. Storming

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The Project Management Knowledge Areas: A. Include Initiation, Planning, Executing, Controlling, and Closing B. Consist of nine different areas that bring together processes that have things in common C. Consist of five different processes that bring together phases of projects that have things in common D. Include Planning, Executing, and Controlling processes as these three processes are commonly interlinked

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How to deal with underperforming team members?

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Project managers have the greatest amount of authority in which kind of organizational structure? A. Functional B. Projectized C. Weak matrix D. Balanced matrix

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Your upcoming project includes project team members from a foreign country. In order to make certain that cultural differences don't interfere with team performance, thereby affecting the success of the project, your first course of action is to do which of the following: A. Provide diversity training to all the team members. B. Collocate the project team. C. Perform team-building exercises. D. Inform the team members of the organization's rules and standards.

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All of the following are inputs to the Administrative Closure process except: A. Performance measurement documentation B. Product documentation C. Other project records D. Contract documents

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According to the Guide to the PMBOK, the project manager is identified and assigned during which process? A. As an input to the Initiation process B. As an input to the Planning process C. As an output of the Initiation process D. As an output of the Scope Planning process

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You’ve been assigned as a project manager on a research and development project for a new dental procedure. You’ve published the scope statement and are working on the scope management plan. What is the purpose of the scope management plan? A. It describes and documents a scope baseline to help make future project decisions. B. It decomposes project deliverables. C. It describes how project scope changes will be incorporated into the project and how project scope will be managed. D. It describes how cost and time estimates can be composed for project scope changes.

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You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk

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