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Which of the following describes the cost of quality associated with scrapping, rework, and downtime?
A. Internal failure costs
B. External failure costs
C. Prevention costs
D. Appraisal costs
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You are a project manager for Penguin Software. Your company creates custom software programs for hospitals and large dental offices. You have just completed a project and are gathering the documentation of the product of the project. This might include all of the following except: A. Technical specifications B. Electronic files C. Programming plans D. Performance measurements
The project manager has the greatest influence over quality during which process? A. Quality Planning B. Quality Assurance C. Quality Control D. Quality Change Control
You work for a company that writes hilling software programs for the communication industry. You've just been assigned a new project. The customer is located in a distant country that limits the number of foreigners allowed into the country. You identify this risk in your risk management plan. The critical point during the project is installation and setup. You might do which of the following given these circumstances? A. Use a design of experiments technique to develop a contingency plan. B. Develop a cause-and-effect diagram that identifies the contract type you should use for a project like this. C. Use sensitivity analysis to assist you in developing the appropriate risk response for this situation. D. Develop a contingency plan for installation.
Your project involves the research and development of a new food additive. You’re ready to release the product to your customer when you discover that a minor reaction might occur in people with certain conditions. The reactions to date have been very minor, and no known long-lasting side effects have been noted. As project manager you should: A. Do nothing because the reactions are so minor that very few people will be affected. B. Inform the customer that you've discovered this condition and tell them you'll research it further to determine the impacts. C. Inform your customer that there is no problem with the additive release the product to them. D. Tell the customer you'll correct the reaction problems in the next batch but you'll release the first batch of product to them now to begin using.
You are the project manager for the Late Night Smooth Jazz Club chain, with stores in 12 states. Smooth Jazz is considering opening a new club in Arizona or Nevada. You have derived the following information: Project Arizona: Payback period is 18 months, and the NPV is 250. Project Nevada: Payback period is 24 months, and the NPV is 300. Which project would you recommend to the selection committee? A. Project Arizona because the payback period is shorter than Project Nevada B. Project Nevada because the NPV is a positive number C. Project Arizona because the NPV is a negative number D. Project Nevada because the NPV is a higher number than Project Arizona's NPV
The product description, strategic plan, project selection criteria, and historical information are considered: A. Inputs to the project Planning process B. Inputs to the project Overview process C. Inputs to the project Initiation process D. Inputs to the project Execution process
What are the different kinds of project management tools you worked with?
All of the following are true regarding Ishikawa diagrams in the Quality Planning process except: A. They are also called cause-and-effect diagrams. B. They are also called fishbone diagrams. C. They are a tool and technique of this process. D. They are an output of this process.
You are a project manager for Laurel’s theater productions. Your new project is coming in over budget and requires a cost change through the cost change control system. The cost variance was projected using which of the following tools and techniques? A. Performance measurements B. Cost baseline measurements C. Computerized tools D. Performance reports
What is one of the problems with project management software? A. The project manager manages the software instead of the project B. Project duration calculations are sometimes approximate. C. You cannot override the project management software decisions regarding schedules. D. It’s expensive and difficult to use.
The purpose of a quality audit includes all of the following except: A. Examines the work of the project and formally accepts the work results B. Determines how the project is progressing and makes corrections C. Identifies lessons learned D. Reviews quality management activities to ensure the right quality elements are being examined
Your organization regularly uses a tool and technique of the Contract Closeout process to identify lessons learned, including the successes and failures, which will benefit future activity on this project and on future projects. Which tool and technique arc they using? A. Product documentation inspection B. Contract process review C. Performance measurement review D. Procurement audit
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